Get in Touch.
Have questions about our privacy architecture, enterprise options, or billing? We're here to help.
Direct Channels
What we can help with
Security and privacy questions (retention, cleanup, AI data handling)
Billing and plan limits (file size caps, usage limits, invoices)
Enterprise procurement (vendor questionnaire, DPA, API access)
Bug reports and feature requests for specific tools
Customer Support
Need help with a tool, billing inquiry, or have a bug to report? Email our support team.
[email protected]Enterprise Sales
Looking for API access, dedicated self-hosted nodes, or volume licensing?
[email protected]Visit our Help Center
Many common questions regarding file limits, tool functionality, and privacy guarantees are answered in our Help Center and FAQ.
Read the FAQWhat to include
Response Times
Security Questions
If you’re evaluating PrivePDF for a team, send your questionnaire. We can answer retention, AI data handling, and operational security in plain English.
Enterprise Checklist
Expected monthly documents / peak usage
Tools you need (merge, OCR, conversion, AI, API)
Compliance constraints (GDPR/CCPA/HIPAA)
Preferred contact email and timezone
Bug Report Template
Tool:
File type / size:
Steps to reproduce:
Expected result:
Actual result (error message):
Browser + OS: